About the Course
This course teaches how to use Artificial Intelligence (AI) to transform hospitality operations and create intelligent guest experiences. Participants will learn how AI can personalize service, automate communication, optimize reputation management, and improve decision making. The course introduces practical tools and techniques that enable hospitality professionals to deliver faster, smarter, and more personalized services. It’s ideal for hoteliers, managers, and frontliners looking to future proof their careers and enhance Malaysia’s position as a Smart Hospitality destination.
Learning Outcomes
By the end of this course, you will be able to:
Understand the fundamentals of AI and its role in hospitality.
Use AI tools to improve guest engagement and service delivery.
Craft effective AI prompts for hotel operations and communication.
Apply sentiment analysis to manage online reputation.
Automate guest responses and operational workflows.
Analyze data to predict trends and improve business outcomes.
Modules Covered
Understanding AI Fundamentals & Applications in Hospitality
The AI Tools Ecosystem & Prompt Engineering
AI Demonstrations: Guest Services & Department Tasks
Reputation Management with AI Analytics
Intelligent Guest Experience Design & Project Showcase
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